Privacy Policy
Last updated January 2026
Thank you for choosing to be part of our community at JointGlow (“Company“, “we“, “us“, “our“). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at info@jointglow.com.
When you visit our website, jointglow.com (the “Website“), and more generally, use any of our services (the “Services“, which include the Website), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.
This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as any related services, sales, marketing, or events.
Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.
1. WHAT INFORMATION DO WE COLLECT?
Like many modern websites, we use automatic data collection technologies, such as cookies, server logs, and web beacons, to analyze how visitors interact with our site. This data helps us improve website performance, optimize navigation, and enhance the services we offer.
When you visit our website, we may collect technical, non-personal information, including but not limited to:
- Device information (e.g., IP address, browser type, operating system).
- Usage data (e.g., pages viewed, time spent on pages, referring/exit pages, and clickstream data).
- General location data (e.g., city/state derived from IP address).
We configure certain tools to reduce or limit the collection of identifying information where reasonably possible. We do not intend for this website’s tracking technologies to be used to collect sensitive health information, and you should not submit sensitive medical information through general website forms unless expressly instructed.
How We Use and Share This Data
We may share this de-identified usage data with third-party analytics providers to help us understand website traffic trends. The data shared with these providers is aggregated and does not include direct personal identifiers such as your name, email address, or phone number.
Distinction from Protected Health Information (PHI)
Please note that general website analytics data is separate and distinct from Protected Health Information (PHI).
- PHI is health information you voluntarily provide to us through secure channels, such as our Patient Portal or secure intake forms.
- Our collection, use, and disclosure of PHI are governed strictly by our Notice of Privacy Practices.
We do not use or disclose PHI for marketing or general website analytics purposes without your valid, written authorization as required by HIPAA.
2. WILL YOUR INFORMATION BE SHARED WITH ANYONE?
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
We may process or share your data that we hold based on the following legal basis:
- Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
- Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
- Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
- Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.
- Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, threats to safety, or illegal activities.
More specifically, we may need to process your data or share your personal information in the base of a business transfer. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
3. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
4. HOW LONG DO WE KEEP YOUR INFORMATION?
We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law. No purpose in this notice will require us keeping your personal information for longer than one (1) year.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or securely store it and isolate it from further processing until deletion is possible.
5. HOW DO WE KEEP YOUR INFORMATION SAFE?
We aim to protect your personal information through organizational and technical security measures.
We have implemented appropriate security measures designed to protect the security of any personal information we process. However, no electronic transmission or storage method is 100% secure. Transmission of personal information to and from our Website is at your own risk.
6. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
Yes. California residents may request information about personal data shared for direct marketing purposes. Requests can be made once per year, free of charge.
Residents under 18 may request removal of content they publicly posted. Data may not be fully removed from backups or archives.
7. DO WE MAKE UPDATES TO THIS NOTICE?
Yes. We may update this privacy notice from time to time. Changes will be reflected by an updated revision date.
8. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments, you may contact us at:
JointGlow
Email: info@jointglow.com
United States